Refined Presence

Terms and Conditions

Privacy Policy

Effective Date: 5/15/2025
Refined Presence ("we", "our", or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website [www.refinedpresence.com] or use any of our products, courses, services, or content.

By using our website, you agree to the practices described in this policy.

1. Information We Collect

A. Personal Information:
We may collect personal information you voluntarily provide to us, including:

Full name
Email address
Billing/shipping address
Payment information
Phone number (if provided)
Age (if enrolling minors with parental consent)

B. Non-Personal Information:
We may collect non-identifying information such as browser type, device information, IP address, pages visited, and time spent on the site, using cookies and analytics tools.

2. How We Use Your Information

We use your information to:

Process transactions and deliver course content
Provide customer support and respond to inquiries
Send updates, newsletters, or promotional materials (with opt-out option)
Improve our website, course offerings, and user experience
Comply with legal and regulatory requirements

3. Payment Processing

All transactions are securely processed through trusted third-party payment platforms such as Stripe or PayPal. We do not store your full payment information on our servers.

4. Cookies and Analytics

We use cookies and similar tracking technologies to enhance your experience. You can control or disable cookies through your browser settings.

We also use tools like Google Analytics to monitor site performance and user behavior, which helps us tailor content and optimize course delivery.

5. Information Sharing

We do not sell, rent, or trade your personal information. We may share data with:

Service providers (email delivery, payment processors)
Legal authorities if required by law or to protect rights and safety

All third-party partners are required to maintain strict confidentiality.

6. Children’s Privacy

Our content is intended for individuals age 13 and older. If enrolling a minor, parental or guardian consent is required. We do not knowingly collect personal data from children under 13 without parental permission.

7. Data Security

We implement security measures to protect your information, including HTTPS encryption, secure payment gateways, and limited access to personal data.

8. Your Rights

You have the right to:

Access and update your personal information
Request data deletion
Opt-out of email marketing
Withdraw consent at any time

To request changes or removals, email us at [support@refinedpresence.com].

9. Changes to This Policy

We may update this Privacy Policy as needed. Any changes will be posted with a new effective date at the top. We encourage you to review this policy periodically.

10. Contact Us

If you have questions or concerns about this Privacy Policy or your data, contact:
Refined Presence
Email: [support@refinedpresence.com]
Website: [www.refinedpres.com]

30-Day Money-Back Guarantee & Refund Policy

Effective Date: 5/15/2025

At Refined Presence, we stand behind the quality and transformative value of our etiquette mastery programs. If you’re not completely satisfied with your course experience, we offer a full refund within 30 days of purchase—no hard feelings.

Eligibility for Refund:

To be eligible for a refund, you must meet the following criteria:

The request is submitted within 30 calendar days of the original purchase date.
You have completed less than 50% of the course content.
You provide a brief reason for your request (to help us improve future offerings).
The request is made in writing via email to support@refinedpresence.com with your full name, order number, and course title.

Non-Refundable Situations:

Requests made after 30 days from the date of purchase
Courses that have been more than 50% completed
Digital downloads or bonus materials already accessed
Group coaching or live event tickets (unless otherwise stated)

Processing Your Refund:

Once approved, your refund will be processed to your original method of payment within 5–10 business days. You will receive a confirmation email once the refund has been issued.

Need Help?

We’re committed to your growth and satisfaction. If you have any concerns or questions about your course or this policy, please contact our support team at:
Email: support@refinedpresence.com
Website: www.refinedpresence.com